How a message gets into the queue
Whenever Woofle offers you a message — when you book, reschedule, complete or cancel an appointment, send a reminder or re-book nudge, invite a client to fill in their details, or write one yourself — switch it on and save. The message joins your Message Queue. Nothing has gone to the client yet.
While anything is waiting, a pink badge in the top bar shows how many messages there are to send. Tap it, or go to Messages → Message Queue.
The Message Queue
The queue lists every message waiting to go, oldest first. Each one shows the client's name, what kind of message it is, their mobile number, when it was queued, and the full wording.
The queue is shared across your business, so anyone on your team can work through it. If two people tap the same message at once, only one of them sends it — the other is told it's already gone.
Sending from your phone
Open Woofle on your phone and each message has two buttons:
- Text — opens your phone's Messages app with the client's number and the message filled in.
- WhatsApp — opens WhatsApp the same way.
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Tap Text or WhatsApp
Your app opens with everything ready. Read it over if you like — you can still change it there.
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Press send
The message goes from your own number or WhatsApp, just like any other message you send.
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Come back to Woofle for the next one
The message you just sent has left the queue. Tap the next one and carry on — a whole day's messages take a minute or two.
Sending from a computer
On a computer, each message has a WhatsApp button. It opens WhatsApp Desktop, or WhatsApp Web in your browser, with the message ready to send — so you can clear the queue from your desk. The first time, WhatsApp may ask you to link your phone if you haven't used WhatsApp Web before.
Texting needs a phone, so the Text button only appears when you open Woofle on one.
Discarding a message
Changed your mind? Tap Discard to remove a message from the queue without sending it. It's kept in Message History, marked as discarded, so you can see it was never sent.
Good to know
- Woofle counts a message as sent when it opens your app. It can't see inside your Messages app or WhatsApp, so if you back out without pressing send, the message still shows as sent. The full wording is in Message History if you want to send it again.
- It sends from whichever WhatsApp you're signed in to on that device — your personal account or WhatsApp Business.
- Demo clients have placeholder numbers that can't reach a real phone, so their messages offer Mark as sent (demo) instead of Text or WhatsApp.
- No mobile number, no message. If a client has no mobile, or their "Send messages" switch is off, Woofle won't offer to message them in the first place.
Message History
Everything you've sent is in Messages → Message History, latest first. Each message shows who it went to, what it was, the wording, and when it was sent — including whether it went by WhatsApp. Discarded messages appear here too.
The page shows your 20 most recent messages; tap Load more to go further back. Each client, pet and appointment also keeps its own list of messages, so you can always see what's been said to whom.
Related guides
- Understanding Messaging in Woofle — the big picture: kinds of message, templates and settings.
- Reminders & Re-book Nudges — how reminders and nudges become due.
- Message Templates — changing the wording of your messages.