What a service actually is
In Woofle, a service is just a saved name — "Full Groom", "Puppy Intro", "Hand Strip", whatever you call the things you do. The point of saving them is consistency and speed. When you go to book an appointment and start typing in the Service box, your saved services appear as suggestions, so you can pick one with a single tap rather than spelling it out every time.
That matters more than it sounds. If one appointment says "Full Groom", another says "full groom" and a third says "Full-Groom", they're three different things as far as your records are concerned. A saved list keeps the wording identical, which makes your history cleaner and your future suggestions sharper.
You're never locked in, though. The Service box on an appointment is a free-text field with suggestions — the saved list is there to help, not to fence you in. If a one-off job doesn't match anything on your list, just type it straight in and carry on.
You've already got a starter set
Here's the bit that saves you the fiddly first job. Every new Woofle account arrives with a ready-made list of the services most groomers offer, so there's nothing to build from a blank page. Straight out of the box you'll find:
- Full groom
- Bath and tidy
- Nail trim
- Bath and deshed
- Handstrip
- Puppy groom
These are real, permanent services — yours to keep, rename, reorder or remove. They're not sample "demo" data, so unlike the demo clients and appointments your account starts with, they'll stay put even after you clear the demo data away. Think of them as a sensible first draft: nudge the names to match what you actually call things, drag your favourites to the top, add anything that's missing, and delete the ones you don't do.
Finding the Services page
Your services live on the Services page in your settings. You'll see your starter list already there, in the order it's been arranged, ready for you to reshape however you like. It's well worth spending five minutes early on making it yours — it pays off on every booking afterwards.
Adding your own
When your starter list is missing something you offer, adding your own is about as simple as it gets.
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Click "Add Service"
The button sits at the top of the Services page. A small window opens with a single box.
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Type the name
Give it the name you'd want to see on an appointment and in your records — for example, Full Groom. Keep it the way you'd naturally say it; that's exactly what clients and your history will show.
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Save it
Click Add Service and it joins your list straight away, ready to suggest itself the next time you book.
One small rule: each service name has to be unique. If you try to add a name you've already got, Woofle will let you know rather than create a duplicate — which is the whole point of keeping the list consistent.
Editing or removing a service
Tap any service in the list to open it and change its name. This is handy when you rename an offering — say "Bath" becomes "Bath & Tidy" — or when you simply want to correct a typo.
It's worth knowing what editing does and doesn't touch. Changing a service name updates the suggestion you'll see from now on. It does not rewrite the wording on appointments you've already booked — those keep whatever was written at the time. That's deliberate: a past appointment is a record of what actually happened, and Woofle leaves it as it was.
If you stop offering something, you can remove it from the list. Again, this only tidies up your future suggestions — any appointment that already used that service keeps its name and details exactly as they were. So deleting a service is safe; you're never disturbing your history.
Putting them in order
The order of your list is the order the suggestions appear in, so it's worth arranging your most common jobs near the top. On the Services page you can simply drag a service up or down using its handle, and the new order sticks. Put your bread-and-butter full groom first and your once-in-a-blue-moon options lower down, and booking gets even quicker.
How services show up when you book
Here's where the groundwork pays off. Open the New Appointment window and you'll find a Service box. Click into it and your saved services drop down as suggestions; start typing and the list narrows to match. Pick one and the name drops neatly into place.
You'll notice the appointment also asks for a price and a duration. These are part of the booking itself, not the saved service — every appointment can have its own, because the same groom on a tiny terrier and a giant doodle rarely costs or takes the same. So your services keep the naming consistent, while price and length stay flexible per booking.
And Woofle gives you a hand there too. When you pick the pet you're booking, the window shows that dog's appointment history beside the form. From it you can pull through what you charged and how long you took last time with a tap — so a regular's repeat groom often fills itself in from their own past visits, no guesswork required.
Where else service names appear
Because the service name is saved on each appointment, it flows through naturally to the rest of Woofle. It shows on the calendar and the appointment's details, and it can appear in your text messages too — the [ServiceName] token in your message templates is swapped for whatever service that appointment used. So a confirmation can read "Bella's Full Groom is booked for Monday" without you typing the service name twice.
A few sensible habits
- Make the starter list yours early. Spend five minutes renaming, reordering and trimming your starter services — and adding any you're missing — before you book in earnest, and every appointment afterwards is a tap quicker.
- Keep the list short. A tidy list of the things you genuinely offer is far more useful than a long one full of rarely-used options. There's a generous limit, but you'll rarely come near it.
- Name them the way you'd say them. The name you save is the name everyone sees — on the diary, in your records, and in your clients' texts — so plain and friendly beats clever.
- Don't worry about the odd exception. The box always lets you type in a one-off, so your saved list never has to cover every possibility.
Putting it together
Services in Woofle are a small thing that quietly makes everything smoother. Because your account starts with a ready-made list, the job is really just shaping it: spend a few minutes tweaking the names to match the jobs you do most, drag your favourites to the top, and from then on booking is a quick pick rather than a re-type — with your wording staying consistent across the calendar, your records, and the texts that go out to clients.
Once your services are in place, the natural next step is getting comfortable with the booking window itself. You'll find more on that, and everything else, on the guides index.